Privacy policy
1. PURPOSE & SCOPE
2. INFORMATION SHARING AND DISCLOSURE
3. RIGHTS & CHOICES
4. COOKIES & WEB BEACONS
5. CONTROL & SECURITY
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1. PURPOSE & SCOPE
Thank you for visiting ForevaGrace.co.za. This website is operated by ForevaGrace (Pty) Ltd (“ForevaGrace”) (sometimes referred to herein as “we”, “our”, or “us”).
Your privacy is important to us. To better protect your privacy, we provide this statement explaining our personal data practices and the choices you can make about the way your information is collected and used. This privacy policy is applicable to the website located at www.forevagrace.co.za and other sites and platforms operated by ForevaGrace, or which post a link to this policy, as well as email, text, and other electronic messages sent between you and us (collectively, the “Site(s)”).
This Privacy Policy does not apply to personal information collected by us offline, on a website operated by a third party (including our affiliates and subsidiaries), or by a third party, including through an application or content (including advertising) that may link to or be accessible from our website.
Please read this policy carefully to understand our policies and practices regarding your personal data and how we treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you agree to this Privacy Policy.
We reserve the right to amend this Privacy Policy at any time. It is our policy to post any changes we make to our privacy policy on this page and such changes will be effective from the time they are posted. It’s your responsibility to familiarize yourself with the most recent version of this Privacy Policy.
Whenever you access the website, you will be bound to the current version and will constitute acceptance of the current version of the Privacy Policy. Unless otherwise stated, the current version will supersede and replace all the previous versions of this Privacy Policy.
Persons under the age of 18. Our website is not intended for children under 18 years of age. No one under age 18 may provide personal data to the website. We do not knowingly collect personal data from children under 18. If we learn we have collected personal data from a child under 18 without parent consent, we will delete that information. If you believe we might have information from or about a child under 18, please contact us at info@forevagrace.co.za.
Inquiries or Concerns. We are committed to resolving complaints about our collection or use of your personal data. Individuals with inquiries or complaints regarding our Privacy Policy should first contact us at info@forevagrace.co.za. We will endeavor to answer your questions and advise you or any steps taken to address the issue.
2. INFORMATION SHARING AND DISCLOSURE
We may disclose Personal Data to the following types of third parties:
Service Providers
We may share Personal Data with our contracted service providers, such as billing or payment processors, so that these service providers can provide services on our behalf. Unless described in this Privacy Policy, we do not share, sell, rent, or trade any information with third parties for their promotional purposes.
Subsidiaries and Affiliates
We may share Personal Data with other members or agents of our corporate group in order to work with them, including affiliates. We may also transfer Personal Data in the event of an audit or if we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, dissolution, or liquidation).
Partners and Affiliated Business Not Controlled By Us
We may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly offered product or service from us, we may share Personal Data collected in connection with your purchase or expression of interest with our partners. We contractually require these third parties to keep Personal Data confidential and use it only for the purpose for which we disclose it to them. If you do not wish for your information to be shared in this manner, you may choose not to purchase or specifically express interest in a jointly offered product or service.
Compelled Disclosure
It may be necessary for us to disclose your Personal Data, either by law, legal process, litigation, or requests from public and governmental authorities. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose Personal Data if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this privacy statement.
ForevaGrace strives to keep the personal information of our customers confidential and has taken steps to comply with the Protection of Personal Information Act (POPIA).
3. RIGHTS AND CHOICE
We offer Site Visitors and Customers who provide Personal Data with the means to choose how we use the information we collect. To the extent required by applicable law, ForevaGrace obtains opt-in consent for certain uses and disclosures of Personal Data. You have a right to withdraw such consent at any time. We shall make reasonable efforts to accommodate individual privacy preferences.
Account Profile. To update your account information or have your account deleted, please visit our website and make the amendments to your profile, or email us at info@forevagrace.co.za. Requests to access, change, or delete your information will be handled within 30 days.
Tracking Technologies. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. For Flash, to learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. Not all browser refusal settings may be effective, however. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.
Promotional Offers. If you do not wish to have your information used by the Company to promote our own or third parties products, services or content, you can opt-out by checking the relevant box located on the form on which we collect your data. You can also always opt-out by sending us an email stating your request to info@forevagrace.co.za.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of marketing emails. Additionally, you may send a request specifying your communications preferences to info@forevagrace.co.za. Customers cannot opt out of receiving transactional emails related to purchases or their accounts.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to target-audience preferences, you can contact us for information about how to opt-out at info@forevagrace.co.za. For certain opt-outs to function, you must have your browser set to accept browser cookies.
We do not control third parties collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
Exceptions. We may disclose your Personal Data without offering an opportunity to opt out, when (i) we retain third-party processors to perform services on our behalf and pursuant to our instructions, (ii) required by law or legal process, or (iii) responding to lawful requests from public authorities, including to meet national security, public interest, or law enforcement requirements.
4. COOKIES & BEACONS
To enhance your online experience, we may use “cookies” or similar technologies. Cookies are text files placed in your computer’s browser to store your preferences. Cookies do not contain personally identifiable information; however, once you choose to furnish a site with personally identifiable information, this information may be linked to the data stored in the cookie.
We use cookies to understand Site and Internet usage and to improve or customize the content, offerings or advertisements on our Sites. For example, we may use cookies to personalize your experience at our Sites (e.g., to recognize you by name when you return to a Site), save your password in password-protected areas, and enable you to use shopping carts on our sites. We also may use cookies to help us offer you products, programs, or services that may be of interest to you and to deliver relevant advertising.
We, our third party service providers, advertisers or our partners may also use "web beacons" or clear .gifs, or similar technologies, which are small pieces of code placed on a web page, to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons may be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
5. CONTROL & SECURITY
We have put in place reasonable physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and use correctly the information we collect online. We follow industry-standard practices to protect the data we collect and maintain, including Transport Layer Security (TLS), Secure Sockets Layer (SSL) to encrypt information as it travels over the Internet. Payment processing is protected using the Payment Card Industry Data Security Standard (PCI DSS). The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website and you hereby indemnify ForevaGrace of any loss or damage, either direct or indirect, arising from such circumvention.